:root {
  --navy: #1C244B;
  --blue: #467FF7;
  --grad-a: #3f4fa8;
  --grad-b: #6b8be8;
  --grad: linear-gradient(135deg, #1C244B 0%, #467FF7 100%);
  --light: #F3F5F8;
  --bg: #f4f6fb;
  --card: #ffffff;
  --muted: #5b6280;
  --border: #e2e6f0;
  --danger: #b42318;
  --ok: #027a48;
  --radius: 12px;
}
* { box-sizing: border-box; }
html { height: 100%; font-size: 87.5%; } /* 14px base ≈ 12.5% zoom-out; customers can zoom in */
body {
  margin: 0; padding: 0;
  min-height: 100vh;
  min-height: 100dvh;
  display: flex;
  flex-direction: column;
  font-family: Poppins, system-ui, -apple-system, "Segoe UI", sans-serif;
  font-size: 1rem;
  line-height: 1.45;
  color: var(--navy);
  background: var(--bg);
}
a { color: var(--blue); text-decoration: none; }
a:hover { text-decoration: underline; }

/* Site header (match dpfecorp.com) — keep absolute sizes consistent with main site */
.dpfe-skip{position:absolute;left:-999px;top:0;background:#fff;padding:8px 14px;z-index:100}
.dpfe-skip:focus{left:8px}
.dpfe-header{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.96);backdrop-filter:saturate(1.4) blur(8px);border-bottom:1px solid rgba(28,36,75,.06)}
.dpfe-header__in{max-width:1280px;margin:0 auto;padding:10px 24px;display:flex;align-items:center;justify-content:space-between;gap:24px;position:relative}
.dpfe-logo img{height:56px;width:auto;display:block}
.dpfe-menu{list-style:none;margin:0;padding:0;display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.dpfe-menu a{display:block;padding:8px 14px;color:var(--navy);text-decoration:none;font-size:15px;font-weight:400;border-radius:8px;position:relative}
.dpfe-menu a:hover{text-decoration:none}
.dpfe-menu a:after{content:"";position:absolute;left:14px;right:14px;bottom:4px;height:2px;background:var(--blue);transform:scaleX(0);transition:transform .25s}
.dpfe-menu a:hover:after,.dpfe-menu .current-menu-item>a:after,.dpfe-menu .current_page_item>a:after{transform:scaleX(1)}
.dpfe-burger{display:none;width:44px;height:44px;border:0;background:transparent;padding:10px;cursor:pointer}
.dpfe-burger span{display:block;height:2px;background:var(--navy);margin:5px 0;border-radius:2px;transition:transform .25s,opacity .25s}
.dpfe-burger[aria-expanded=true] span:nth-child(1){transform:translateY(7px) rotate(45deg)}
.dpfe-burger[aria-expanded=true] span:nth-child(2){opacity:0}
.dpfe-burger[aria-expanded=true] span:nth-child(3){transform:translateY(-7px) rotate(-45deg)}
@media(max-width:900px){
  .dpfe-burger{display:block}
  .dpfe-nav{position:absolute;left:0;right:0;top:100%;background:#fff;box-shadow:0 20px 30px rgba(28,36,75,.12);transform:translateY(-8px);opacity:0;visibility:hidden;transition:opacity .2s,transform .2s,visibility .2s}
  .dpfe-nav.is-open{opacity:1;visibility:visible;transform:none}
  .dpfe-menu{flex-direction:column;align-items:stretch;padding:12px 16px 20px;gap:0}
  .dpfe-menu a{padding:14px 12px;border-bottom:1px solid var(--light);font-size:16px}
  .dpfe-menu a:after{display:none}
  .dpfe-menu .current-menu-item>a{color:var(--blue);font-weight:600}
}

/* Portal chrome under site header */
.portal-bar{background:var(--light);border-bottom:1px solid var(--border)}
.portal-bar__in{max-width:1220px;margin:0 auto;padding:6px 16px;display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}
.user-meta{font-size:0.85rem;color:var(--muted)}
.dpfe-header, .portal-bar { flex-shrink: 0; }
.wrap {
  flex: 1 0 auto;
  width: 100%;
  max-width: 1220px;
  margin: 0 auto;
  padding: 18px 16px 32px;
  box-sizing: border-box;
}
.wrap.wrap--login, body.page-login .wrap {
  display: flex;
  align-items: center;
  justify-content: center;
  padding-top: 20px;
  padding-bottom: 20px;
}
.foot {
  flex-shrink: 0;
  text-align: center;
  color: var(--muted);
  font-size: 0.8rem;
  padding: 18px;
  margin-top: auto;
}
.card { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px; margin-bottom: 12px; box-shadow: 0 6px 18px rgba(28,36,75,0.04); }
.login-card { max-width: 400px; width: 100%; margin: 0; }
h1 { margin: 0 0 6px; font-size: 1.4rem; font-weight: 600; }
h2 { margin: 0 0 10px; font-size: 1.05rem; font-weight: 600; }
.muted { color: var(--muted); }
.meta { color: var(--muted); font-size: 0.9rem; }
label { display: block; font-weight: 500; margin: 10px 0 5px; font-size: 0.95rem; }
input[type=email], input[type=text], input[type=file], select, textarea,
input.field, textarea.field {
  width: 100%; padding: 10px 12px; border: 1px solid var(--border); border-radius: 10px;
  font: inherit; font-family: Poppins, system-ui, -apple-system, "Segoe UI", sans-serif;
  font-size: 1rem;
  color: var(--navy); background: #fff;
}
input[type=email]:focus, input[type=text]:focus, select:focus, textarea:focus,
input.field:focus, textarea.field:focus {
  outline: none;
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(70,127,247,0.22);
}
textarea { resize: vertical; min-height: 120px; }
input.field-subject, #subject { min-height: 0; height: auto; line-height: 1.4; }
.remember { display: flex; align-items: center; gap: 8px; margin: 12px 0 4px; font-weight: 400; cursor: pointer; }
.remember input { width: auto; margin: 0; accent-color: var(--blue); }
.pill {
  display: inline-flex; align-items: center; justify-content: center;
  border: none; cursor: pointer; text-decoration: none;
  background: linear-gradient(135deg, var(--grad-a), var(--grad-b));
  color: #fff !important; font-weight: 600; font-family: inherit;
  font-size: 0.92rem;
  padding: 9px 16px; border-radius: 999px; margin-top: 12px;
}
.pill:hover { filter: brightness(1.05); text-decoration: none; }
.pill-ghost {
  background: transparent; border: 1px solid var(--navy); color: var(--navy) !important; margin-top: 0;
  padding: 7px 14px; font-size: 0.85rem;
}
.pill-ghost:hover { background: var(--navy); color: #fff !important; text-decoration: none; }
.pill-close {
  margin-top: 0;
  background: linear-gradient(135deg, #8b1a2b, #a4243b);
  color: #fff !important;
  border: none;
  box-shadow: 0 1px 2px rgba(80, 10, 20, 0.25);
}
.pill-close:hover {
  background: linear-gradient(135deg, #6f1422, #8b1a2b);
  filter: none;
  color: #fff !important;
  text-decoration: none;
}
.toolbar { display: flex; justify-content: space-between; align-items: flex-start; gap: 10px; margin-bottom: 12px; flex-wrap: wrap; }
.toolbar-actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.filters .row { display: flex; gap: 10px; flex-wrap: wrap; align-items: end; }
.filters .filter-field { display: flex; flex-direction: column; gap: 5px; min-width: 160px; }
.filters .filter-field label { margin: 0; font-size: 0.85rem; font-weight: 500; }
.filters .grow { flex: 1 1 200px; min-width: 180px; }
.filters .actions { padding-bottom: 0; display: flex; align-items: flex-end; }
.filters .filter-check { min-width: 160px; justify-content: flex-end; }
.filters .filter-check-spacer { display: block; height: calc(0.85rem + 5px); line-height: 1; }
.filters .check-label {
  display: flex; align-items: center; gap: 8px;
  height: 40px; margin: 0; padding: 0 4px;
  font-size: 0.9rem; font-weight: 500; color: var(--navy);
  white-space: nowrap; cursor: pointer; user-select: none;
}
.filters .check-label input[type=checkbox] {
  width: 18px; height: 18px; margin: 0; flex-shrink: 0;
  accent-color: var(--blue); cursor: pointer;
}
@media (max-width: 640px) {
  .filters .check-label { height: 44px; font-size: 16px; }
  .filters .check-label input[type=checkbox] { width: 20px; height: 20px; }
}
.filters .pill { margin-top: 0; height: 40px; }
.filters select,
.filters input[type=text] {
  width: 100%;
  height: 40px;
  min-height: 40px;
  max-height: 40px;
  padding: 0 12px;
  border: 1px solid var(--border);
  border-radius: 10px;
  font-family: inherit;
  font-size: 1rem;
  font-weight: 400;
  line-height: 38px;
  color: var(--navy);
  background: #fff;
  box-sizing: border-box;
  margin: 0;
  vertical-align: middle;
}
.filters select {
  padding-right: 28px;
}
.filters select:focus,
.filters input[type=text]:focus {
  outline: none;
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(70,127,247,0.22);
}
@media (max-width: 640px) {
  .filters select,
  .filters input[type=text] { font-size: 16px; height: 44px; }
  .filters .pill { height: 44px; }
}
.table-wrap { overflow-x: auto; }
table.tickets { width: 100%; border-collapse: collapse; font-size: 0.95rem; }
table.tickets th, table.tickets td { text-align: left; padding: 9px 8px; border-bottom: 1px solid var(--border); vertical-align: top; }
table.tickets th { font-size: 0.72rem; text-transform: uppercase; letter-spacing: 0.04em; color: var(--muted); }
.badge { display: inline-block; background: #eef1fb; color: var(--navy); border-radius: 999px; padding: 3px 8px; font-size: 0.8rem; font-weight: 500; }
.alert { background: #fef3f2; color: var(--danger); border: 1px solid #fecdca; padding: 10px 12px; border-radius: 10px; margin-bottom: 12px; }
.ok { background: #ecfdf3; color: var(--ok); border: 1px solid #abefc6; padding: 10px 12px; border-radius: 10px; margin-bottom: 12px; }
.rich { line-height: 1.5; overflow-wrap: anywhere; font-size: 0.95rem; }
.rich img { max-width: 100%; height: auto; }
.atts { list-style: none; padding: 0; margin: 0; }
.atts li { padding: 5px 0; }
.nowrap { white-space: nowrap; }
hr { border: none; border-top: 1px solid var(--border); margin: 16px 0; }
@media (max-width: 640px) {
  h1 { font-size: 1.25rem; }
  table.tickets th:nth-child(4), table.tickets td:nth-child(4) { display: none; }
  /* >=16px prevents iOS Safari auto-zoom on focus */
  input[type=email], input[type=text], input[type=file], select, textarea,
  input.field, textarea.field, .compose-editor {
    font-size: 16px;
  }
}

.compose-editor {
  width: 100%;
  min-height: 120px;
  max-height: 420px;
  overflow: auto;
  white-space: pre-wrap;
  word-break: break-word;
  padding: 12px;
  border: 1px solid var(--border);
  border-radius: 10px;
  font: inherit;
  font-family: Poppins, system-ui, -apple-system, "Segoe UI", sans-serif;
  font-size: 1rem;
  color: var(--navy);
  background: #fff;
  caret-color: var(--navy);
  line-height: 1.5;
}
.compose-editor:focus {
  outline: none;
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(70,127,247,0.22);
}
.compose-editor:empty:before {
  content: attr(data-placeholder);
  color: var(--muted);
  pointer-events: none;
}
.compose-editor img { max-width: 100%; height: auto; border-radius: 6px; margin: 6px 0; display: block; }
.rich img { max-width: 100%; height: auto; border-radius: 6px; margin: 6px 0; }

/* Conversation: customer white, agent indigo tint (dpfecorp palette) */
.act {
  border-top: none;
  padding: 11px 13px;
  margin: 0 0 10px;
  border-radius: 10px;
  background: #fff;
  border: 1px solid var(--border);
}
.act.act-customer {
  background: #fff;
  border-color: var(--border);
}
.act.act-agent,
.card .act.act-agent {
  background: linear-gradient(135deg, #eef2ff 0%, #e8eefc 55%, #f3f6fd 100%);
  border: 1px solid #c7d4f5;
  border-left: 3px solid var(--blue);
  box-shadow: 0 3px 12px rgba(70,127,247,0.08);
}
.act.act-agent header strong {
  color: var(--blue);
  font-weight: 600;
}
.act header { display: flex; justify-content: space-between; gap: 6px; flex-wrap: wrap; margin-bottom: 5px; font-size: 0.95rem; }
.act-sub { font-weight: 500; margin-bottom: 5px; font-size: 0.95rem; }
@media (max-width: 640px) {
  .act { padding: 10px 10px; }
  .act.act-agent { border-left-width: 3px; }
  .wrap { padding: 14px 12px 28px; }
  .card { padding: 14px; }
}

.tip-paste { margin-top: 5px; font-size: 0.8rem; }

/* Reply compose card — light grey so it stands out; editor stays white */
.card.card-reply {
  background: #e4e7ee;
  border: 1px solid #cfd4de;
}
.card.card-reply .compose-editor,
.card.card-reply input[type=file] {
  background: #fff;
}


/* Confirm modal */
body.dpfe-modal-open { overflow: hidden; }
.dpfe-modal {
  position: fixed;
  inset: 0;
  z-index: 2000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
}
.dpfe-modal[hidden] { display: none !important; }
.dpfe-modal__backdrop {
  position: absolute;
  inset: 0;
  background: rgba(28, 36, 75, 0.55);
  backdrop-filter: blur(2px);
}
.dpfe-modal__dialog {
  position: relative;
  z-index: 1;
  width: min(420px, 100%);
  background: #fff;
  border-radius: 16px;
  box-shadow: 0 18px 50px rgba(28, 36, 75, 0.28);
  overflow: hidden;
  outline: none;
}
.dpfe-modal__chrome {
  height: 8px;
  background: linear-gradient(135deg, var(--grad-a), var(--grad-b));
}
.dpfe-modal__message {
  margin: 0;
  padding: 22px 22px 8px;
  font-size: 1.05rem;
  font-weight: 500;
  line-height: 1.45;
  color: var(--navy);
  text-align: center;
}
.dpfe-modal__actions {
  display: flex;
  gap: 10px;
  justify-content: center;
  flex-wrap: wrap;
  padding: 16px 22px 22px;
}
.dpfe-modal__actions .pill { margin-top: 0; min-width: 96px; }
.dpfe-modal__yes {
  background: linear-gradient(135deg, var(--grad-a), var(--grad-b));
}
.dpfe-modal__yes:hover { filter: brightness(1.05); }
@media (max-width: 480px) {
  .dpfe-modal { padding: 16px; align-items: center; }
  .dpfe-modal__actions { flex-direction: column-reverse; }
  .dpfe-modal__actions .pill { width: 100%; }
}